@DISH – The Company That Cares! Only About #Dish!

Category: Social Media Social Good Series

Dish Network

                  Yes, nothing compares! #Sarcasm

Wow, I just got off another one of those customer service nightmare phone calls after going through three operators because their menu options DID NOT include “If you wish to cancel your service!” I’m appalled at the way so many contemporary companies such as DISH care ONLY about their bottom line. Is customer loyalty really that dead and buried?

Part of the “fun” with DISH is that one hand clearly has NO IDEA what the other hand is doing. Along my journey, I was notified by email that I was getting sent packages with instructions on how to return my digital DVR boxes. I never requested them. When I spoke with the DISH reps on the phone and, later, via Twitter, I was told I had to keep the boxes even though I was trying to cancel my service altogether

In fact, though I’m building a home in the State where I have DISH and am in escrow on the one with DISH, I’m NOT ALLOWED to cancel according to them, though I’ll have NO RESIDENCE in that State! But, they generously said I should keep the equipment – store it somewhere I suppose – and pay a nominal fee of $5.00 a month for the “privilege” of putting my service on “suspension.”

Dish - Satellite TV

However, that “suspension of service” is only allowed for nine months. After that I have to pay the regular fee for the remaining months on my “contract.” And, of course, the contract is also “suspended” during the suspension purpose. When I said that the house we’re building was not likely to be completed in nine months, I was informed that I could simply pay the FULL MONTHLY service after the nine months, per the contract.

Really? How generous of them!

By now, I was irritated just a bit. Angry: a LOT. I began my anti-DISH campaign that I’ve sadly done before with other so-called customer-service-friendly utility companies that offer services we all usually require or actually need (think electricity).

In the past, when I’ve “gone public” using my extensive network of Social Media and Old Media forums, I’ve gotten pretty quick results. One cable company called me within 24 hours of my “campaign” about them with a miraculous offer of a special reduction in my service and a promise to fix the original problem immediately (which they did).

I’m happy that I have the means to get these kind of results but I don’t like it one bit. These companies need to “own” their responsibility to their customers and their ridiculous promises we all see in their incessant advertising. Not everyone has a public forum to embarrass and/or criticize these companies as I do. That is not fair nor is it good business practices as far as any measure I can think of!

With DISH, the jury is still out. As of now, they’ve found an “exemption” for the $5.00 monthly suspension fee, but are still holding to the nine-month time limit on the suspension.

What do I do with the equipment now that I’ve received TWO packages of return materials and instructions? I have no clue.

Thank you DISH. It’s been a pleasure…

UPDATE AUGUST 25, 2011:

I got a threatening email from DISH about being past due on my bill. This, even though I’d been put on “Pause” and promised a waive of the monthly “Pause” fee. After getting shuffled around, the new “customer service bot” (they really are bots) was nice as can be but found NO RECORD of the previous conversations – documented above. He repeatedly repeated the same company mantra of its policies. Got nowhere. Though previously PROMISED in an email that that “pause (aka extortion) fee” would be waived, he couldn’t do that so I paid it simply to protect my credit. More to come…

  • nathashaalvarez

    I think every company that provides television service thinks they are GOD. It’s horrible. I have company right now or I’d remove it all together and just read! Read! Read! I can save my money and go to the movies.

    • http://www.brucesallan.com Bruce Sallan

      What is “reading” @nathashaalvarez:disqus ???

      • nathashaalvarez

        I meant that I’d rather spend my time reading books than giving these companies my money. It’s horrible. I pay $100 for tv (basic) and internet. Rip off. 🙁

        • http://www.brucesallan.com Bruce Sallan

          I knew what you meant @nathashaalvarez:disqus and I agree with you – it IS a big rip-off for often sub-par service as demonstrated by Dish!

  • http://stanfaryna.wordpress.com Stan Faryna

    TV, phone, security and internet – they all come with their troubles. Sometimes, I ponder if the low price points are the root of evil. On the other hand, are we getting low prices for what we want? For example, I only watch five of the many 100s of channels I am offered by Direct TV. So why do I have to support those 100s of channels?

    I’d be fine with paying $1 for an hour of whatever I want to watch: The Walking Dead, Leftovers, Game of Thrones, etc. I’m guessing that I’d pay $25/month that way. Today, I pay $100/month. My pay-per-view idea may be a competitive business model…

    Or is it what’s wrong with big companies? Big companies killed the little companies (the big bookstores killed the little book stores for example) and gave us greater selection and better prices at the cost of customer service and the serendipitous bookstore relationships and romances.

    Big companies don’t need your business as an individual. Therefore, they don’t have to really fix anything until the problem is being reported by tens of thousands of customers. Even then, they don’t have to worry until those tens of thousands understand other people feel the same way. It’s at that point when a problem becomes a competitive liability or shareholder concern that they actually need to think about the problem.

    So much to say on this topic.

    I even have my own headache with Revel Resorts going on at the moment – where I had to travel 100s of miles to another city to try to resolve a problem (and failed).

    http://stanfaryna.wordpress.com/2014/08/12/thanks-for-breaking-my-car-revel-casino-cc-revelresorts-visitac/

    • http://www.brucesallan.com Bruce Sallan

      @faryna:disqus – you added much to the discussion with this comment – good luck with Revel – don’t let it get to you!

  • Deena Rae

    Don’t let me get started on my horror story with Dish….it took place 12 years ago with them direct debiting multiple months out of my checking account at on time to the tune of $400+ and then they would not return the money even though it was their error. They ‘graciously’ gave me a free month for my hassle but didn’t do a damn thing about the bank fees their actions caused. When our contract was over I pulled the dish down and ran it over with a 1-ton pickup. Of course that was long before social media of any kind or you can bet I would have been bad mouthing them all over the net.

    I will retweet anything I see regarding their less than stellar business practices!

    • http://www.brucesallan.com Bruce Sallan

      Tell TELL @deenarae:disqus – they will ONLY respond when enough people YELL out their frustration with their LOUSY policies and customer service!